BPO / CALL CENTER SERVICES - Hi Tech & Manufacturing Back

The Hi-Tech Industry is undergoing major changes. Collaborative working of the Global teams will be one of the important parameters for companies to succeed in the market place. Short shelf lives of all technology products, be it components or systems, enterprise or consumer products, have put a significant pressure on the product engineers across all the Hi-Tech companies. Industry is facing another great challenge with managing costs with wafer-thin margins. The opportunity to innovate and differentiate also lies among these challenges. CGC's substantial Hi-Tech Practice delivered from multiple centers in Qatar provides significant support in all these areas to some of the world's largest Hi-Tech & Manufacturing companies.

Service Offerings:

  • Warranty and Return Material Authorization
  • Procurement Services (PR to PO Conversion)
  • Open Order Report
  • E-Auction
  • Freight Audit
  • Global Spares Order Management

SCM for Hi-Tech & Manufacturing

Companies contend to provide their customers with world-class, innovative products and services at the lowest cost to succeed in today’s high-tech and manufacturing industry. Poor information management strategies across the extended supply chain - partner connectivity, information consolidation, asynchronous planning, and execution - all pose further risks to achieving business and financial metrics.

To add to this increasing volatility in demand, rising customer expectations, and product proliferation coupled with short product life cycles, environmental regulations, cost control pressure, as well as the ever-widening supply chain’s geographical network.

The strategic focus of Hi-tech and Manufacturing organisations is to develop an effective inter-firm relationship to access the best capabilities globally and collaboratively build products and services. Brand owners select partners for design, technology, manufacturing, logistics, service, and channel management. Multiple participants now share responsibility for critical processes that cannot adequately be managed at arm’s length.

CGC helps synchronise supply chain activity at all levels - expand SCM enablers to drive revenue growth and improve profitability. CGC’s Order to Cash, Procure to Pay and Analytics processes enable companies to interpret and transform customer demand to the design, sourcing, manufacturing and distribution of products and services seamlessly.

CGC’s Specific service offerings include:

  Demand Management:   Sourcing:
  • Lead Generation
  • Customer Collaboration
  • RFX Management
  • E-Auction
  • Quote Generation
  • Contract Management
  • Catalogue Management
  Order Management:   Customer Service:
  • Capturing Order Details
  • Order Configuration
  • Order Processing
  • Expediting
  • Order Status Tracking
  • Delivery Management
  • Supplier Helpdesk
  Payables Management:    Procurement:
  • Invoice Processing
  • Invoice Verification
  • Supplier Reconciliation
  • Billing
  • Payment Processing
  • PO Processing
  • Materials Planning
  • Scheduling
  • Order Execution
  • RMA Management
  • Accounts Payables Support
  Data Management:    
  • Customer Master Data Management
  • Product Master Data Management
  • Customer Analytics
  • Audit
  • Reporting



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