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BPO / CALL CENTER SERVICES - Insurance Back

A number of multi-pronged issues are affecting insurers, including shrinking margins, short product lifecycles, mounting customer expectations and the effects of ever-changing regulations. These issues have an impact on business. Consequently, success often depends on rapid Smart Business Processing, Product Development, combined with efficient and effective ways of dealing with customer deliverables in Underwriting, Claims and other areas. Solution lies in liberating the insurance companies from routine and non-core functions to focus more on strategic and marketing functions without compromising on quality and compliance.

As insurance carriers leverage a global sourcing model for step-change improvements in their business, CGC is uniquely equipped to deliver superior value and innovation with the industry's broadest service offerings, domain depth and innovative engagement models.

Service Offerings:

  Back Office Service
  Agent Licensing:   New Business / Underwriting:
  • Data Entry
  • Mailing
  • Background Verification
  • Appointment Verification
  • Application processing
  • Application review
  • Application closure
  Policy  Administration:   Account Administration:
  • Policy issue
  • Policy endorsement / changes
  • Premium collection / billing
  • Pension administration
  • Annuities account administration
  • Payroll processing
  Commissions:     Additional Services:
  • Standard commissions processing
  • Chargebacks processing
  • Adjustments processing
  • Data Cleansing
  • Document Indexing
  Claims Management:   Actuarial:
  • Claims calculation
  • Claims adjudication
  • Claims payout
  • Portfolio valuations
  • Benefit calculations
  • Statutory financial statement preparation
  • Net asset value calculation

  Voice    
  • Customer services
  • Product enquiry
  • Policy enquiry
  • Claims enquiry
  • Agent Licensing
  • Case Management
  • Agent Enquiry
  • Agent Registration
  • Agent Commissions
  • Agent requirements
  • Agent transfer / terminate / renewals

  Voice / Back-office
  Claims Management:
  • Claims intimation / registration
  • Claims verification / documentation
  • Claims analysis / approval / disbursement

 

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