In the fast developing telecommunications sector, innovative technologies, convergence and solutions are changing business models, thus redefining the way business is done. To cope with dramatic changes taking place in telecom, companies are looking for partners who can augment customer service support, reduce costs and risk factor, and contribute to boost profit. With a dedicated team of experienced and trained personnel, CGC BPO BU is fully equipped and capable to effectively run any process that is outsourced by telecom service providers, be it traditional wire line service providers, leading wireless/mobile companies, Internet service providers or even cable companies. We believe in customer partnerships, delivering high quality customer service support and ensuring continuous value additions.

Offerings:

• Transaction Processing Support
• Contact Management
• Front-office Support Services

Strengths:

• Leading BPO / Call Center services provider in telecom customer support
• Access to best practices in Telecom vertical
• Services across retail and wholesale lines of business
• Centralized Delivery Center on C-ring road

CGC Advantage:

• Multi delivery operations with multi-lingual capability
• Experience in delivering telecom BPO processes in Arabic, English, European and Indian languages
• Services across Consumer and Enterprise lines of business