BPO / CALL CENTER SERVICES

Leading from the front
With Qatar achieving fast economic growth and development, the country’s booming industries accelerated the demand for BPO / Call Center services as well. Having rich local experience with market leading products and customized solutions, it was apt to have a full-fledged BPO / Call Center Business Unit to drive the development of businesses of the company. Gradually, CGC moved in to offer its BPO / Call Center services to industries in Qatar. With trained human capital and skilled resources, CGC’s BPO / Call Center BU stands today as the one of the leading players in the country. Our cost effective products and services cut across several verticals offering operational excellence, deep industrial and functional knowledge to critical business processes.

Industries:

Telecommunications Quality Business Processes Supply Chain Management (SCM) - for Telecom Retail & CPG Banking & Financial Services Insurance Hi-Tech & Manufacturing Media, Publishing & Entertainment Healthcare Utility

Capabilities

• Trained & Experienced Human Capital
• Multilingual Support Executives, including Arabic, English, Indian languages, European languages
• Dedicated Call Center
• Solid Infrastructure
• Round the Clock Service
• 24x7 SMS based Customer Satisfaction, Survey, Promotional drive
• 24x7 Email based Customer Support

Services / Offerings

• Complete Back Office Support
• SMS Campaign
• EMialers
• Sales Campaign
• Products Awareness Drive
• Promotional Campaign
• Complaint Management
• Corporate Campaign
• CSR Campaign
• Transaction Processing Support
• Contact Management
• Front-office Support Services
• Merchandising
• Pre-press and Content Management Services for newspapers and magazines
• Customer Support
• Retail Analysis
• Logistics Support
• Inventory Planning & Management
• Order Management System
• Warehouse Management
• Supply Chain Management, Planning, Sourcing, Procurement, Data Management, Visibility & Tracking

Clients

• Oryx Advertising
• QGBC
• Domasco
• Nokia
• TETRA solution provider
• MoI authorized CAMS security solution provider

Industry Focus

• Telecommunications
• Retail & CPG
• Insurance
• Banking and Financial Services
• Hi-tech & Manufacturing
• Media, Publishing and Entertainment sectors