Frequently Asked Questions (FAQ) for Fire connection
1. What is CAMS?
  CAMS is the abbreviation of Centralized Alarm Monitoring System. It is the process of connecting various alarms from different locations in the State of Qatar to a central location which is generally in the Government operated Control rooms.  
2. What are the types of Alarms that CAMS can connect with?
  All alarms generated from any systems that can provide an output in the form of dry contact could be connected. The major alarms that connect to the control rooms are:
  • Intrusion alarms
  • Fire alarms
  • Lift emergency
  • HVAC failures
  • Mechanical troubles etc
3. How are these Alarms connected?
  CGC would be providing or recommending having an alarm communicator which supports contact ID protocol and all the alarm outputs are connected to the inputs of this communicator. The communicator will be then programmed with the details of the alarms & locations and then connected to the control room. The client is required provide support in terms of communication, output from Fire alarm system (dry contact) and power supply.  
4. What is contact ID?
  Contact ID is an alarm transmission protocol and it is most common and cost effective method for connecting different alarms irrespective of the manufacturer and protocols.  
5. What is mode of communication in CAMS?
  CAMS uses the most commonly available communication method which is PSTN (normal direct analogue telephone line). In case of non availability of PSTN Line, GSM technology is used with an additional module to the Alarm communicator.  
6. What is the estimated time for an alarm to be reported from the Alarm communicator to the Control room?
  The alarm communicator will start transmitting the alarm immediately as it receives from the alarm generating system/ Points. The average time for this alarm to reach is identified as 180 second in normal scenarios. If the communication network is disturbed then the delay is evident. To avoid engaging the lines, the PSTN lines chosen for alarm FAQs Centralized Alarm Monitoring System – CAMS | CGC connection is requested to be outgoing only and connected directly to alarm panel and then distributed further if required.  
7. What are the procedures for having a CAMS connection at a location?
  The interested party needs to contact CGC @ 44910666 or a representative to get assistance. The process which will follow is:
  • Approve the financial details proposed by CGC
  • Visit the MOI office with CGC assistance to collect the license application form
  • Furnish the MOI formalities
  • CGC will install the communicator in parallel to test false alarms if any
  • Connection of the communicator after checking the alarms during test period
8. What is the time duration for the above procedure?
  In the event of properly functioning fire alarm system and timely completion of MoI formalities, the connection from the date of order received would be approximately 10 working days.  
9. What would be cost involved?
  Maximum amount expected in normal scenarios is QR 8000 for the first year [This is inclusive of hardware (communicator), MoI license fee (yearly), Yearly subscription fee and One time connection fee.] and QAR 5000 QAR from the second year onwards (yearly payment) for individual connection. This is inclusive of hardware (communicator), MoI license fee (yearly), Yearly subscription fee and One time connection fee.  
10. Are there any additional or hidden costs?
  There are no additional costs in case of normal operations. However if there are multiple false alarms reported then customer will be penalized by MoI to control wastage of resources the charges are:
  • 0-3 False alarms in an year = Free of charge
  • 4-10 False alarms in an year = QAR 500/Alarm
  • 11-20 False alarms in an year = QAR 1000/Alarm
  • 21 and so on False alarms in an year = QAR 2000/Alarm
11. Why are false alarms?
  False alarms are generated either due to technical failures or due to improper usage/habits. To remove the false alarms it is required and recommended to have proper maintenance of the system and to educate the users and visitors of the location about procedures to avoid false activation.  
12. How can False alarms be controlled by CAMS?
  During CAMS installation, CGC team will test the alarms for a minimum period of 7 days to test if there are any false alarms due to technical or usage issues. The CGC team will request the Client representative to rectify the issues and then connect. Further to connection CGC will request the client to inform CGC if they have reported with 2 repeat false alarms whose reason is not identified to check and rectify before it is too late.

From Civil Defense side, they would confirm with the client representative in case of Fire (only Fire) if it is actual alarm or not and this is completely at the discretion of Civil Defense and CGC would not be taking responsibility.
13. Are there possibilities of keeping delays in transmitting alarm to Control room to avoid False alarm reporting?
  CGC do not have the provision to keep any delays in the alarm communicator; however if the fire alarm systems have a capability to keep delays before transmitting the alarms to CAMS communicator, then CGC would recommend to go ahead with a maximum delay of 180 seconds which would be the time for the client representative to suppress the wrongly activated alarm. In case if it turns to be a real alarm, then multiple
activations would be sufficient to transmit the alarm to Control room.
: Centralized Alarm Monitoring System
: Analogue telephone line
: Mobile telephone line
: National Command Centre
: Consolidated Gulf Co
: Ministry of Interior


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