Frequently Asked Questions (FAQ) for Fire connection
What is CAMS?
CAMS is the abbreviation of Centralized Alarm Monitoring System. It is the process of
connecting various alarms from different locations in the State of Qatar to a central
location which is generally in the Government operated Control rooms.
What are the types of Alarms that CAMS can connect with?
All alarms generated from any systems that can provide an output in the form of dry
contact could be connected. The major alarms that connect to the control rooms are:
Mechanical troubles etc
How are these Alarms connected?
CGC would be providing or recommending having an alarm communicator which
supports contact ID protocol and all the alarm outputs are connected to the inputs of
this communicator. The communicator will be then programmed with the details of the
alarms & locations and then connected to the control room. The client is required
provide support in terms of communication, output from Fire alarm system (dry
contact) and power supply.
What is contact ID?
Contact ID is an alarm transmission protocol and it is most common and cost effective
method for connecting different alarms irrespective of the manufacturer and protocols.
What is mode of communication in CAMS?
CAMS uses the most commonly available communication method which is PSTN (normal
direct analogue telephone line). In case of non availability of PSTN Line, GSM technology
is used with an additional module to the Alarm communicator.
What is the estimated time for an alarm to be reported from the Alarm communicator
to the Control room?
The alarm communicator will start transmitting the alarm immediately as it receives
from the alarm generating system/ Points. The average time for this alarm to reach is
identified as 180 second in normal scenarios. If the communication network is disturbed
then the delay is evident. To avoid engaging the lines, the PSTN lines chosen for alarm
FAQs Centralized Alarm Monitoring System – CAMS | CGC
connection is requested to be outgoing only and connected directly to alarm panel and
then distributed further if required.
What are the procedures for having a CAMS connection at a location?
The interested party needs to contact CGC @ 44910666 or a representative to get
assistance. The process which will follow is:
Approve the financial details proposed by CGC
Visit the MOI office with CGC assistance to collect the license application form
Furnish the MOI formalities
CGC will install the communicator in parallel to test false alarms if any
Connection of the communicator after checking the alarms during test period
What is the time duration for the above procedure?
In the event of properly functioning fire alarm system and timely completion of MoI
formalities, the connection from the date of order received would be approximately 10
What would be cost involved?
Maximum amount expected in normal scenarios is QR 8000 for the first year [This is
inclusive of hardware (communicator), MoI license fee (yearly), Yearly subscription fee
and One time connection fee.] and QAR 5000 QAR from the second year onwards
(yearly payment) for individual connection. This is inclusive of hardware
(communicator), MoI license fee (yearly), Yearly subscription fee and One time
Are there any additional or hidden costs?
There are no additional costs in case of normal operations. However if there are
multiple false alarms reported then customer will be penalized by MoI to control
wastage of resources the charges are:
0-3 False alarms in an year = Free of charge
4-10 False alarms in an year = QAR 500/Alarm
11-20 False alarms in an year = QAR 1000/Alarm
21 and so on False alarms in an year = QAR 2000/Alarm
Why are false alarms?
False alarms are generated either due to technical failures or due to improper
usage/habits. To remove the false alarms it is required and recommended to have
proper maintenance of the system and to educate the users and visitors of the location
about procedures to avoid false activation.
How can False alarms be controlled by CAMS?
During CAMS installation, CGC team will test the alarms for a minimum period of 7 days
to test if there are any false alarms due to technical or usage issues. The CGC team will
request the Client representative to rectify the issues and then connect.
Further to connection CGC will request the client to inform CGC if they have reported
with 2 repeat false alarms whose reason is not identified to check and rectify before it is
From Civil Defense side, they would confirm with the client representative in case of Fire
(only Fire) if it is actual alarm or not and this is completely at the discretion of Civil
Defense and CGC would not be taking responsibility.
Are there possibilities of keeping delays in transmitting alarm to Control room to
avoid False alarm reporting?
CGC do not have the provision to keep any delays in the alarm communicator; however
if the fire alarm systems have a capability to keep delays before transmitting the alarms
to CAMS communicator, then CGC would recommend to go ahead with a maximum
delay of 180 seconds which would be the time for the client representative to suppress
the wrongly activated alarm. In case if it turns to be a real alarm, then multiple
activations would be sufficient to transmit the alarm to Control room.
: Centralized Alarm Monitoring System
: Analogue telephone line
: Mobile telephone line
: National Command Centre
: Consolidated Gulf Co
: Ministry of Interior